Do Rhinox offer warranty on buckets and attachments?
Our aim is to provide the best quality excavator buckets and attachments every time. But if, in the unlikely event, you have a product that is faulty or fails, our goal is to get you back up and running as quickly as possible. That is why all Rhinox excavator buckets, attachments and quick couplers are covered by warranty, whether that's Lifetime Weld Guarantee, Machine Fitment Guarantee and Quick Coupler Warranty. Learn more about the 4 Rhinox warranties below.
1. Lifetime Weld Guarantee
At Rhinox, our main goal and commitment to you is providing the best quality excavator buckets and attachments. We stand by the quality of every attachment that we make, which is why we are confident to cover each item with a lifetime guarantee on all the welds. What does this mean for you? If a weld fails due to poor quality manufacturing, we will work with you to rectify the issue as quickly as possible so you can get back to work as soon as possible. We offer 3 options, we will either:
1) Send you a brand new, replacement product
2) Retrieve and repair your product
3) Arrange for a reputable welder in your local area to repair your product.
It’s important to note that this warranty policy does not cover instances of improper or extreme misuse, such as using a grading bucket to drive in fence posts or using a digging bucket to remove concrete slabs. In cases where the product has been used outside of its intended purpose, the warranty may be deemed void.
Learn more about the terms & conditions of the Rhinox Lifetime Weld Guarantee.
2. Machine Fitment Guarantee
A seamless fitment is essential for every excavator and attachment to ensure smooth and efficient operation. The Rhinox Machine Fitment Guarantees aims to provide you peace of mind that the excavator bucket or attachment that you're purchasing will fit seamless with your excavator.
We manufacture every one of our attachments with a excavator make and model in minding so that the fitment is perfect every time. Our Machine Fitment Guarantee means that if you're buying the correct attachment for your excavator make and model, it will fit! And if it doesn't? We will exchange or refund it so you're not left out of pocket or with an attachment that doesn't fit.
Our Machine Fitment Guarantee applies only if the correct attachment for your specific machine is purchased.
For example, if you purchase a Bobcat E10 bucket for a Bobcat E10 mini digger and it doesn’t fit, we’ll honour the Rhinox Machine Fitment Guarantee and work with you to come up with the best solution to rectify the situation. However, if you purchase a Bobcat E10 bucket for a Takeuchi TB016, the guarantee will not apply, as the bucket was never intended to fit that machine. In such cases, the issue lies not with the product itself, but with the incorrect selection of an attachment for your machine. In this circumstance, the cost of returning the incorrect item falls on the customer.
Learn more about the terms & conditions of the Rhinox Machine Fitment Guarantee.
3. Mechanical Coupler / Quick Hitch Warranty
We guarantee a 12-month warranty period on our Rhinox Mechanical Pin Grabber Couplers / Manual Quick Hitches. This means, that in the event that your quick coupler fails or is faulty, we promise to repair or replace within the first 12 months of purchase. This fault must be caused by defective materials or workmanship, and fall within 12 months from the date of sale. There are exceptions where this warranty would be deemed void, some of these include:
- Faults caused by unauthorised modifications, including drilling, welding, cutting or distortion of materials in any form.
- Damage caused by misuse, abuse, neglect or falling, examples include: using your coupler on a hydraulic breaker, skeleton bucket or similar harsh actions.
- Damage caused by failing to follow transportation, storage, cleaning, operating instructions or anything mentioned in your Rhinox user manual
- Replacement or repair of components due to fair wear and tear
- Any consequential damage or wear from the use or fitting of non-Rhinox components
For more information about your Rhinox Quick Coupler Warranty, check your Rhinox Quick Coupler user manual.
4. Hydraulic Hammer Warranty
We want you to have complete confidence in the performance and longevity of your Rhinox Hydraulic Hammer. That's why every Rhinox Hydraulic Hammer is backed by a 12-month warranty or 2,000 operating hours, whichever comes first. This provides you protection against manufacturing defects and premature failure under normal operating conditions. Any tool damage will be evaluated on a case-by-case basis to determine warranty eligibility.
Your Rhinox Hydraulic Hammer Warranty covers your hydraulic hammer as a whole, including your chisel tool tips, provided any damage results from a manufacturing defect. Hydraulic hoses are excluded from your warranty coverage.
To maintain your warranty coverage, your breaker and chisel must be operated in a vertical position and not at an angle, as improper use can lead to unnecessary stress and damage on the internal components of your attachments and your excavator itself.
Learn more about your Rhinox Hydraulic Hammer Warranty.
How to Raise a Warranty Issue with Rhinox
If you have an issue with your Rhinox bucket, attachment or quick coupler and need to raise a warranty case, please get in contact with us today. Where your query relates to our Lifetime Weld Guarantee, Machine Fitment Guarantee, Quick Coupler Warranty or Hydraulic Hammer Warranty, our support team will be in touch as soon as possible to discuss the issue and work with you towards a resolution.
If you simply wish to return an unused item, rather than raise a warranty case, please view our Returns Policy for more information our returns process.