Rhinox Group Inc. provide a Same Day Dispatch service on all in-stock items when ordered before 4 PM EST, Monday to Friday. If ordered after 4 PM, your order processing will transfer to the next working day.

Once your order has been shipped, delivery typically takes 4 to 7 business days, depending on your location. If the item you wish to purchase is out of stock, a longer lead time will apply. Please contact us to discuss availability and the options available to you before placing your order.

Yes. Rhinox Group Inc. keeps over 10,000 excavator buckets, attachments, quick couplers and wear parts in stock at any one time for the most popular makes and models of excavators, including leading brands such as Bobcat, Kubota, CAT, and Deere. Our huge inventory allows us to dispatch in-stock orders quickly, with most customers receiving their order within 4 to 7 business days, depending on their location.

No. Rhinox Group Inc. do not ship to Canada due to high duty charges and extended customs clearance times.

If you wish to have your order delivered to Canada, you are welcome to arrange a freight forwarding service, but please note that Rhinox will only deliver orders to addresses within the United States. Any freight forwarding arrangements are the customer's responsibility.

We accept refunds and exchanges. All requests are dealt with on a case-by-case basis. We only offer replacements for items that are faulty or damaged.

You must return any unused items in the original packaging where possible. You must notify us within 14 days of receiving your order if you would like to return your item(s). You have a further 14 days to return your item(s) after raising your return request.

Once your return has been received and inspected by Rhinox, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days of receipt of the goods.

To begin the returns process, please contact our customer support team via the form above, email sales@rhinox-group.us or call +1 267 861 0812. More information about the returns process.